Product Return Policy

At SiremTech, we provide high-quality products and excellent customer service. We understand that sometimes you may need to return a product. Our return policy ensures a fair and transparent process that protects both your rights and ours. Please read the following terms and conditions carefully.

Eligibility for Returns

  • Items must be returned within seven days of receipt.
  • Products must be in new, unused condition with all original packaging and accessories.
  • Proof of purchase (order number, receipt, etc.) is required for all returns.

Non-Returnable Items

  • Custom or personalized products
  • Perishable goods (e.g., food, flowers)
  • Downloadable software and digital products
  • Gift cards
  • Health and personal care items (for hygiene reasons)

Return Process

  1. Initiate a Return:
    • Contact our customer service team at [customer service sa***@si*******.com to request a return authorization. Provide your order number and the reason for the return.
  1. Pack the Item:
    • Securely pack the item in its original packaging, including all accessories, manuals, and documentation.
  1. Shipping:
    • Use a trackable shipping method to return the item to our designated return address, which our customer service team will provide. Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).

Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days and credited to your original payment method.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

  • We only replace items if they are defective or damaged. Please get in touch with our customer service team if you need to exchange an item for the same product.

Damaged or Defective Items

  • If you receive a damaged or defective item, contact us immediately at [customer service email/phone number]. Provide your order number and a detailed description of the issue, including photos if possible. We will arrange for a replacement or refund as quickly as possible.

Late or Missing Refunds

  • If you haven’t received a refund, first recheck your bank account.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all this and still have not received your refund, please get in touch with us at [customer service email/phone number].

Contact Us

If you have any questions about our return policy, please contact our customer service team at sa***@si*******.com. We are here to assist you and ensure a smooth return process.

Thank you for shopping with SiremTech. We appreciate your business and are committed to your satisfaction.

Customer Declaration

By proceeding to checkout, I acknowledge that I have read, understood, and agree to the terms and conditions of the return policy. The return policy outlines my rights and responsibilities regarding product returns, refunds, and exchanges. I agree to adhere to the guidelines and accept that non-compliance may affect my eligibility for returns and refunds.